FM-08 // CUSTOMER SUCCESS
Customer Onboarding
Updated Jan 15, 2025 · Contributors: nikhil
Table of Contents
The Goal
Get every customer to their “aha moment” - the first time they see a real insight from evaluating their AI agent - within the first session.
Self-Serve Onboarding
Most customers onboard themselves. This is by design, not by neglect. We invest heavily in making self-serve work:
First 5 Minutes
- Sign up (email or GitHub SSO)
- Create an API key
- Install the SDK (
pip install futureagi) - Run the quickstart example
- See your first evaluation results in the dashboard
First Hour
- Connect your existing AI agent using our tracing SDK
- Run a pre-built evaluation suite against your data
- Set up a guardrail on a production endpoint
- Invite a teammate
First Week
- Custom evaluation metrics for your use case
- CI/CD integration for automated testing
- Production observability dashboard configured
- Alert thresholds set for key metrics
Enterprise Onboarding
For enterprise customers, we add a human layer on top of self-serve:
Kickoff (Week 1)
- Technical kickoff call with the customer’s engineering team
- Architecture review - how Future AGI fits into their stack
- Security review - SSO, data residency, compliance requirements
- Success criteria defined - what does “working” look like?
Integration (Weeks 2-4)
- Dedicated Slack channel with a named engineer
- Hands-on help with SDK integration
- Custom evaluation suite development
- Weekly check-in calls
Go-Live (Weeks 4-6)
- Production deployment review
- Monitoring and alerting setup
- Runbook creation for the customer’s ops team
- Handoff from onboarding to ongoing customer success
Onboarding Metrics
| Metric | Target |
|---|---|
| Time to first API call | < 10 minutes |
| Time to first evaluation | < 30 minutes |
| Time to production deployment | < 2 weeks (enterprise) |
| Onboarding NPS | > 70 |
| Self-serve completion rate | > 80% |
What We Learn
Every onboarding is a product research opportunity. We track:
- Where do people get stuck?
- Which docs pages have the highest bounce rate?
- What questions come up in every kickoff call?
- Which integrations are requested most?
This feeds directly into product priorities. If 5 customers in a row ask for the same thing during onboarding, it moves up the roadmap.